Auto-Renewing Memberships

All GCDC membership packages, purchased through PunchPass, renew automatically every 30-days following the date of your original purchase. The renewal charge is billed to the payment method on file unless the membership is cancelled before the 30-day renewal date. Unused credits from a 30 day cycle will roll over into one additional cycle (but not past the next one!)

Members may cancel at any time through their PunchPass account or by contacting the studio at goldencitydance@gmail.com.

Pausing Memberships

Extended travel, prolonged sickness, or otherwise away from the studio for 10+ days? Students can pause their membership to freeze the 30-day window. This keeps the membership from auto-renewing and keeps credits from rolling over into the next month. Students with paused memberships will not be able to use their credits for classes until their membership is reactivated. 

Members may pause at any time by contacting the studio at goldencitydance@gmail.com. 

Refund Eligibility

GCDC offers a courtesy one-time refund per member, for the following:

• An unintended auto-renewal, if the member contacts GCDC within 30 days of the renewal charge date. 

• A first membership purchase, if the member contacts GCDC within 30 days of the purchase date.

• Private Lesson(s)/Wedding Packages, if the student contacts GCDC with their refund request.

For membership related refunds, any requests made more than 30 days after the charge date are not eligible for a refund. All students with a membership are responsible for managing their auto-renewals. 

Refund Amount

Refunds are issued for the amount paid, minus the cost of any classes or lessons attended during that membership period. Attended classes are charged at GCDC's standard drop-in rate of $25 per group class and standard private lesson rate of $145 for lessons and wedding packages.

How to Request a Refund

Email goldencitydance@gmail.com with your full name, the email associated with your PunchPass account, the date of the charge, and use “Refund Request” in the subject line. Approved refunds are issued to the original payment method within 5–10 business days.

Cancellation After a Refund

A refund does not cancel your membership. After receiving a refund, members are responsible for cancelling their membership through their PunchPass account or by asking GCDC to cancel it on their behalf. Because this refund is a one-time courtesy, any future renewal charges will not be eligible for a refund.

New Student Offer

New students receive their first class free and 50% off their first membership purchase. This offer is available once per student. If a first membership is refunded, the new student discount will not apply to any future membership purchase.

Questions

Message us at goldencitydance@gmail.com or (925) 386-6047. GCDC reserves the right to update this policy at any time; the current version will always be posted on our website.